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FAQs
How can I reach you?
I’m always here to assist you personally! Whether you have questions or need guidance, I respond within 24 hours, often much faster.
My Hours:
Mon - Fri: 9:00 AM - 5:00 PM
Sat - Sun: 10:00 AM - 4:00 PM
✉️ Email me at: contact@bycelestejewelry.com
How long do I have to return my order?
If your jewelry isn't perfect, you have 30 days to return it, hassle-free.
What payment methods do you accept?
We offer secure payments with Visa, MasterCard, Amex, and Paypal. Your data is safe with us.
How are your jewels made?
Every piece is handcrafted with the utmost care, using premium, ethically-sourced materials. I oversee each step to ensure exceptional quality and longevity.
How should I care for my jewelry?
To maintain its beauty, condition your jewels every 3 months and store it in a dust bag. If you need advice, reach out anytime. We're here to help.
Do you offer free shipping?
Yes, free worldwide shipping on all orders. Once shipped, we'll send you tracking details for peace of mind.